Science Fiction
Dictionary
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Latest By
Category:
Armor
Artificial
Intelligence
Biology
Clothing
Communication
Computers
Culture
Data Storage
Displays
Engineering
Entertainment
Food
Input Devices
Lifestyle
Living Space
Manufacturing
Material
Media
Medical
Miscellaneous
Robotics
Security
Space Tech
Spacecraft
Surveillance
Transportation
Travel
Vehicle
Virtual
Person
Warfare
Weapon
Work
"The answer to the problem of information overload on the Net is reputations… engineer a system called a reputation server."
- Neal Stephenson
 |
| Manna | ||
| A software program that autonomously manages restaurants or other service industry businesses. |
The scariest thing about Manna is that anyone could implement it using present-day technology.
| The "robot" installed at this first Burger-G restaurant looked nothing like the robots of popular culture. It was not hominid like C-3PO or futuristic like R2-D2 or industrial like an assembly line robot. Instead it was simply a PC sitting in the back corner of the restaurant running a piece of software. The software was called "Manna", version 1.0*...
Manna was connected to the cash registers, so it knew how many people were flowing through the restaurant. The software could therefore predict with uncanny accuracy when the trash cans would fill up, the toilets would get dirty and the tables needed wiping down. The software was also attached to the time clock, so it knew who was working in the restaurant... Manna told employees what to do simply by talking to them. Employees each put on a headset when they punched in. Manna had a voice synthesizer, and with its synthesized voice Manna told everyone exactly what to do through their headsets. Constantly. Manna micro-managed minimum wage employees to create perfect performance... |
| Technovelgy from Manna,
by Marshall Brain. Published by Self in 2002 Additional resources -
|
Software doesn't stand still - new features are always being added.
I'd tell you more, but you should read it for yourself at Manna by Marshall Brain.
Manna is the logical extension of software that has been in use for decades by employers with telephone customer service operators. The operator follows a branching script, reading questions and then entering customer responses. The "customer service representative" is really just a friendly front end for the software. These systems can make anyone who can read equal to a real representative with five years of experience with a product.
As the Manna software evolved, it gained more and more responsibility. From the start Manna was able to schedule employee hours. Manna printed a piece of paper for each employee to put on the refrigerator -- it told you your hours for the week. In version 2.0 they went further. They connected Manna to the telephone network and the public email network. So Manna was able to begin calling and emailing employees and reminding them to show up on time. If an employee didn't show up, Manna could call in a replacement. If the store became unexpectedly crowded, Manna could call in reinforcements.
Comment/Join this discussion ( 3 ) | RSS/XML | Blog This |
Additional
resources:
More Ideas
and Technology from Manna
More Ideas
and Technology by Marshall Brain
Tech news articles related to Manna
Tech news articles related to works by Marshall Brain
Manna-related
news articles:
- Hyperactive Bob Fast Food Management Robot
- Amazon Warehouse Computer Can Fire People Now
| AI Welfare Position At Anthropic Filled By Human |
| Are The Thought Police Listening To Everyone All The Time? |
| Nevada Will Use AI To Decide Worker Benefits |
| AI Note-Taking From Google Meet |
Want to Contribute an
Item?
It's easy:
Get the name of the item, a
quote, the book's name and the author's name, and Add
it here.
| <Previous | Next> |
|
|
|
Technovelgy (that's tech-novel-gee!) is devoted to the creative science inventions and ideas of sf authors. Look for the Invention Category that interests you, the Glossary, the Science Fiction Invention Timeline, or see what's New.
|
Science Fiction
Timeline
1600-1899
1900-1939
1940's 1950's
1960's 1970's
1980's 1990's
2000's 2010's
'...they moved with the ease of dandelion puffs.'
'...some bored drone pusher in a remote driving centre...'
'These pods were programmed to hang in space in a hexagonal grid pattern...'
'...the meteor caught and halted just as a small boy catches a swift ball in his cap.'
'We have decided that it shall be but one ship... it must contain everything needed to take us through the generations.'
'You’re the robopsychologist of the plant, so you’re to study the robot itself...'
