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![]() The scariest thing about Manna is that anyone could implement it using present-day technology.
Software doesn't stand still - new features are always being added.
I'd tell you more, but you should read it for yourself at Manna by Marshall Brain.
Manna is the logical extension of software that has been in use for decades by employers with telephone customer service operators. The operator follows a branching script, reading questions and then entering customer responses. The "customer service representative" is really just a friendly front end for the software. These systems can make anyone who can read equal to a real representative with five years of experience with a product. Comment/Join this discussion ( 3 ) | RSS/XML | Blog This | Additional
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