 |
AI's Now Being Taught Anger
Oh, this sounds like a great idea. Artificial Intelligences are now being instructed in the finer points of being angry.
(Resident Evil: Retribution - The Red Queen)
The new machine learning research project, which Touchpoint is investing $500,000 to develop, is being built with input from one of Australia’s big four banks, which is supplying reams of real-life customer interactions that have been collated over the past two years. Telecommunications companies and insurance firms are also contributing data.Data scientists in Australia and New Zealand will spend the next six months uploading the dataset into the platform and tweaking its learning algorithms with an expectation that it will be live by the end of the year.
Once complete, the project will simulate hundreds of millions of angry customer interactions that will help companies better understand the behaviours and processes that trigger customer outbursts.
Touchpoint Group chief executive Frank van der Velden said the research would help with the complex task of understanding how customers were affected by the various products, systems, policies, processes and people they interacted with in the lead-up to reaching breaking point.
Mr van der Velden said the program would constantly run “what if” scenarios to see if a particular scenario was likely to enrage or benefit the customer.
“The end goal is to build an engine that can recommend solutions to companies — and we’re talking about the people at the frontline here — how they can improve particular issues that customers are facing,” Mr van der Velden said.
“This will be possible by enabling our AI engine to learn right across a whole range of interactions of what has and has not worked in past examples.”
So far, so good. But then they named it the Radiant, after the prime radiant in Isaac Asimov's Foundation Series.
The project has been dubbed Radiant, which takes its name from Isaac Asimov’s seminal Foundation series of science fiction novels.In the Foundation series, Prime Radiant was a supercomputer that could predict the future behaviour and development of humanity through the analysis of history, sociology and mathematical statistics.
Actually, of course, the Prime Radiant was a display device showing Seldon's psychohistorical viewpoint. Via The Australian.
Scroll down for more stories in the same category. (Story submitted 5/14/2015)
Follow this kind of news @Technovelgy.| Email | RSS | Blog It | Stumble | del.icio.us | Digg | Reddit |
Would
you like to contribute a story tip?
It's easy:
Get the URL of the story, and the related sf author, and add
it here.
Comment/Join discussion ( 0 )
Related News Stories - (" Artificial Intelligence ")
A.I. Jesus Proclaims Machine Gospel
'... he crossed the waiting room to the Padre booth; inside he put a dime into the slot and dialed at random.' - Philip K. Dick, 1969.
Tesla Autopilot: What Does An Autonomous Car See When It Looks At The Road?
'Jeremiah is a sports-model to begin with and that kind is awfully hot-tempered.' - Isaac Asimov, 1953.
Blurry Face Photos Made 60 Times Sharper
Perfect tool for blade runners.
Clarke Was Right, Artificial Intelligences DO Dream
'Of course you will dream. No one knows why." - Arthur C. Clarke, 1984.
Technovelgy (that's tech-novel-gee!) is devoted to the creative science inventions and ideas of sf authors. Look for the Invention Category that interests you, the Glossary, the Invention Timeline, or see what's New.
Current News
Jet-Powered Flying Suits Tested By Navy
'With his motor in operation, he moves like a diver, head foremost...'
Pub Installs Electrified Fence Around Bar
'I start twelve immensely strong wires--naked, not insulated --from a big dynamo...'
What Does A Tesla Full Self-Driving Car See?
'All objects within my panoramic gaze trembled and vibrated like quick motion pictures...'
BioVYZR Is Ready, Anti-Covid19 PAPR Lovers
'Some clad in the insulated space-suits, with their transparent glassite helmets.'
Tesla Will Have Metal Gear Snake Autocoupler, Musk Confirms
'Its motion was so swift, complex, and perfect that at first I did not see it as a machine, in spite of its metallic glitter.'
Starlink Satellites Leading Edge On-Orbit Debris Mitigation
Propulsion-assisted orbital decay, brought to you by SpaceX.
Healight Ultraviolet Endotracheal Device Has Covid-19 Treatment Potential
'He applied the tip of the instrument to the interior of the wound...'
Parents Use AI To See One Last Message From Their Deceased Son
'...what's to keep me from showing face, Man?'
Satoshi Tomizu Creates Pocket Universes And Worldcraft Bubbles In Glass
'The Worldcraft bubble glittered, catching the light...'
Space Hero Inc. Offers Trip To ISS As Reality Show Prize
'This is Elmer Schmitz, presenting to you the finalists in our Aviation Quiz Program...'
I Love Ceiling-Mounted Robots
'Immediately an enormous apparatus fell on to her out of the ceiling...'
Armano Remote Control Excavator
'The bulldozer moved through the... mine... '
OK, NASA 3D Printer Of Food Not Yet Star Trek Food Synthesizer
Maybe not, but we're seeing definite progress.
Kelly Clarkson Show Like Black Mirror '15 Million Merits'
'These people are pieces of software called avatars.'
Salto Jumping Robot Now Sticks Landing!
'Lucky touched the leap knob and the hopper's leg retracted.'
Gyroscopic Median-Straddling Mass Transit Vehicles
'It was among these leviathans that the little gyrocar was daring to thrust its puny self...'
